Shipping & Returns

DELIVERIES

Q: What days do we deliver?
A: We offer deliveries from Tuesday to Saturday. You can choose your preferred delivery date during checkout.

Q: What are the delivery charges?
A: Delivery charge for 2 meal kits is £3.99
Delivery charge for 3-4 meal kits is £4.99
Delivery charge for 5-6 meal kits is £5.99

(Please note that a minimum of 2 meal kits per delivery is required)

Q: Where and how do we deliver?
A: We use Royal Mail Track 24 for nationwide deliveries, except to Northern Ireland, Channel Islands, PO Boxes, Isle of Man, Shetland Islands, Inverness, Kirkwall, and British Forces Post Office Locations.

Q: Can I come to collect the meal kits?
A: Unfortunately, we do not offer collection services from our commercial kitchen.

Q: When is the cut-off period for orders?
A: We accept orders until 6pm from Sunday to Thursday.

Q: Can I order from outside the UK?
A: We can only ship within the United Kingdom and do not offer international deliveries due to the nature of the food items being shipped.

Q: What is the use-by date of the meal kits?
A: Please consume the meal kits within 4 days of receiving the delivery.

RETURNS & REFUNDS

Apologies but, we do not accept returns or offer refunds for perishable food items.

Q: What happens if my parcel doesn't arrive?
A: If you do not receive your order, please contact us immediately so we can track your parcel and resolve the issue promptly.